Positive Response of Library Users to Librarians According to Cognitive, Affective, and Conative Aspects

  • Nourmalita Suwandini Putri, Helmy Prasetyo Yuwinanto


Background : Various ironic portraits of the librarian profession are coupled by the low interest of young people in the librarian profession. However, librarians of Universitas Airlangga and Petra Christian University Surabaya have changed the attitude of the librarian for the better than before.

Objective  : The purpose of this study is to determine the attitude responses generated by library users in cognitive, affective, and conative aspects based on the services of the librarians in the reading room services.

Methods : This study used a descriptive research method with a survey approach of 100 respondents. Sampling was done by purposive sampling with the criteria of having visited the library in the last six months, having visited at least three times, and having interacted with librarians in the library services. The data were obtained through questionnaires and probing interviews.

Results : Based on the results of the research, cognitive aspects were good at a score of 2.27, affective aspects were also good at a score of 2.15, and conative aspects were also good at a score of 2.38. The cognitive response was good because the help of librarians was very useful and accurate. Then, the affective response was also good because the librarians always listened to complaints from users. Moreover, the conative response was also good because the librarians always offered help to the users.

Conclusion : The response of library users is overall satisfied with the services of librarians with indicators of three aspects: cognitive, affective, and conative. This makes the librarian's image as a proud profession in the view of the users.