Employee Commitment to Service Quality and Leadership Style, a Case of Private Higher Education Institutes of Pakistan

  • Syed Akbar Shah, Tasneem Razzak, Muhammad Usman Aleem, Atif Aziz

Abstract

This study it is aimed to find the impact of leadership style on employee commitment to service quality in Private Higher Education Sector. Data was collected through an adapted 5 point Likert scale. Necessary tests to check the reliability and validity of the instrument; normality of data and relationship of variables were checked. Analysis revealed that, directive leadership, participative leadership and empowering leadership styles have no significant impact on ECSQ. Laissez-faire leadership style found to have a significant impact on ECSQ. All these findings were consistent with previous studies. It is recommended that laissez-faire leadership style should be adopted to keep employees committed toward service quality.

Published
2020-06-06